pandahoky Casino & Sportsbook Data Care

This page describes what we collect when you use pandahoky and how we keep that data protected. We at pandahoky take your privacy seriously and are transparent about how your information flows through our platform.

Our service operates in supported jurisdictions only. When you create an account on pandahoky, you provide personal details—your name, email, phone number, and identity documents—so we can verify your identity and comply with anti-money-laundering regulations. We also collect transaction data, betting history, and device information to operate the platform securely.

We do not sell your data to advertisers or data brokers. We share information only with payment processors, identity-verification partners, and where required by law. This policy explains our practices in detail.

What Data We Collect on pandahoky

We collect several categories of information when you use pandahoky. Account data includes your full name, email address, phone number, date of birth, and government-issued ID number. We require this information to verify your identity and prevent fraud.

Transaction data covers all deposits, withdrawals, and betting activity on our platform. We record the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet—along with the amount and timestamp. We also log which games you play, your stakes, and outcomes.

Device and usage data includes your IP address, browser type, operating system, and the pages you visit on pandahoky. We use this information to detect suspicious activity, prevent account takeovers, and improve our platform's performance.

Identity documents

We collect a copy of your ID to verify your identity during account opening. This is a legal requirement in most jurisdictions.

Proof of address

We may request a utility bill or bank statement to confirm your residential address.

Cookies and tracking

We use cookies to remember your login session and preferences. You can disable cookies in your browser settings.

How We Use Your Data

We at pandahoky use your data for several essential purposes. First, we verify your identity and age to comply with gaming regulations. Second, we process your deposits and withdrawals through our payment partners. Third, we monitor your account for fraud, money laundering, and other illegal activity.

We also use your data to improve pandahoky—analyzing which games are popular, which payment methods work best, and where our platform experiences technical issues. We may send you emails about account security, promotional offers, or platform updates, but only if you have opted in to receive them.

Third-Party Processors & Data Sharing

Our pandahoky platform relies on third-party service providers to operate. We share your data with payment processors (to handle mobile banking, local payment, online payment, and bank transfers), identity-verification companies (to confirm your ID), and hosting providers (to store your account data). These processors are contractually bound to protect your information and use it only for the services we request.

We may also disclose your data if required by law—for example, if a court orders us to provide information or if we suspect illegal activity. We do not share your data with marketing companies, data brokers, or third parties for their own commercial purposes.

Your data on pandahoky is encrypted in transit and at rest. We do not store your password in plain text, and our support team cannot access it.

Data Security & Encryption

We at pandahoky protect your data using industry-standard SSL encryption for all communications between your device and our servers. Your password is hashed using a one-way algorithm, meaning we cannot recover it even if our systems are compromised. Your identity documents and payment information are encrypted at rest on our secure servers.

Our servers are located in data centres with physical security controls, backup power systems, and redundant network connections. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users within the timeframe required by law.

Your Rights & Data Access

You have the right to access, correct, and delete your personal data on pandahoky. To request a copy of your data, contact our support team via email or in-app messaging. We will provide your information within thirty days. If you find inaccurate information—such as a misspelled name or wrong address—you can update it directly in your account settings or ask us to correct it.

You can request deletion of your account and associated data, subject to legal retention requirements. We must retain transaction records for anti-money-laundering compliance, typically for five to seven years. After that period, we will delete your personal information unless you have an active account.

1. Request your data

   Email our support team with your account email and request a data export.

2. Review and verify

   We will send your data within thirty days. Check it for accuracy.

3. Request corrections or deletion

   If information is wrong or you want your account closed, let us know.

Cookies & Tracking Technologies

pandahoky uses cookies to remember your login session, store your language preference, and track your activity on our platform. Essential cookies are necessary for the site to function—without them, you cannot log in or place bets. Analytics cookies help us understand how users navigate pandahoky and which features are most popular.

You can disable cookies in your browser settings, but this may prevent pandahoky from working properly. We do not use cookies to track you across other websites. Third-party analytics services (such as Google Analytics) may place their own cookies on your device; you can opt out of these via their privacy settings.

Jurisdiction & Data Location

Our pandahoky servers may be located outside your country. Your data may be transferred to and stored in jurisdictions with different privacy laws than your own. By using pandahoky, you consent to this transfer. We apply the same security standards regardless of server location.

Our service is available only where applicable law permits. We do not operate in jurisdictions that prohibit online gaming. If you are accessing pandahoky from Jakarta, Surabaya, Bandung, Medan, or Semarang, you are responsible for verifying that local law allows your participation.

Contact Us About Your Data

If you have questions about how we handle your data, want to exercise your privacy rights, or believe we have misused your information, contact our support team. You can reach us via email or through the in-app messaging feature on pandahoky. We will respond to all data-privacy inquiries within five business days.

For more information about our terms of service, see our terms and conditionsFor details about how we handle account security and verification, visit our FAQ sectionOur legal notice covers additional compliance information.